Confluence - problems adding user to a space

Silly question - but we have a User who can log in to our Confluence OK and in the past has been added as a user to specific spaces. They can still see and update those spaces.  But when we try to add the user to another space their name does not appear in the combo-box.  Their name does appear in the User Maintenance Screen and their details look OK. - Any ideas why they can not be added to any additional Spaces.  Other users on the system can still be added to the spaces - just not this user. 

3 answers

1 accepted

0 votes
Answer accepted

Hey Carolyn,

Can you give me a bit more information about your user management? I mean, are you using the internal directory or an external one like LDAP?

From your description two possible culprits came to my mind:

  1. Corrupted index. Please check the following KB:
  2. This Bug (which has a workaround):


Let me know your Confluence version as well, in case none of these links help you on this issue.




Thanks Eduardo,

We are using LDAP.

I don't think it is the second option you suggested as the user in question is able to login to the system and access other Spaces.  We just can not assign them to new spaces.

I am going to try to rebuild the index and see if that addresses the issue.


Hi Eduardo,

Just to let you know the rebuild has addressed the issue,

Thanks again for your help

Awesome! Thanks for the update, Carolyn :)

Hey Carolyn, just to let you know that marking my answer as the correct one might help other users that are facing the same problem to find the fix faster, so that's a good practice for any questions you received a correct answer. :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,172 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you