Confluence licence renewal process

Hi there,

 I have raised necessary paper work & paid invoices few months ago to get the Confluence  license renewed from 30 may 2017 to 30 May 2018 however when I logged into Confluence, I see the warning message of “You no longer have access Support”. Can you please advise.  

Thank you,

Waruna

2 answers

0 vote

Hi Waruna, is this about Atlassian Cloud or on-premise Confluence server?

Hi Igor,

it is on-premise Confluence server.

Hi Waruna, thanks for the clarification. Nic Brough suggested there that you need to update the license key in the server. If the license is not accepted, please post a screenshot and describe your actions exactly, as well as the observed result.

Thanks!
Igor

0 vote

You have not copied your new licence key from your my.atlassian account and applied it to your Confluence server.

Hi Nic,

I have have copied the new licence key from my.atlassian account and  to the Confluence server however it is not taking it.

"It is not taking it" is totally useless as a response.  The reply to that is simply "you're doing it wrong". 

Please, tell us what error(s) are you getting?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

346 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you