Confluence insert macro's do not work after upgrade to 7.13.1

[Erik Mathijs]

Hi Network,

After upgrading our confluence instance to version 7.13.1 the insert of some very often used macro's does not work.

Following macros are not working
- insert table of contents
- insert code block
- other macro's as well, but not that major

After selection of those macro's, confluence does not respond.

The waiting icon keeps spinning.

I don't see exceptions in my logfile.

Thanks for helping me finding dit problem because it has a huge impact on all confluence users.

I did the upgrade in a test environment and there all works fine.

Kind regards !

[Brant Schroeder · Accepted solution]

@Erik Mathijs Is it happening for all users?  Have you cleared your browsers cache?  

[Erik Mathijs]

Hi Brant, it is happening by serveral users.

I cleared my browser cache (chrome) and also tried in Edge, but the problem stay's

[Brant Schroeder]

@Erik Mathijs Are there ample resources for the application?   Specifically enough ram?  Are you using a proxy?

[Erik Mathijs]

@Brant Schroeder 

Memory -Xms1024m -Xmx1024m

We have indeed a reverse proxy. Can you suggest me what i have to ask the network team ? For me, it looks like a timeout.

Probably a corrupt plugin cache (answer from Atlassian support).

[Brant Schroeder]

@Erik Mathijs did you clear the plugin cache yet?  That is a great place to start.  If that does not work you could have the network team capture the traffic through a trace and see if the application is responding.

[Erik Mathijs]

The problem was an incompatible app, althoug disabled.

I started confluence in safe mode and my macro's worked again.

Then i reactivated all apps, one by one and my macro's were still working.

After a Confluence restart the problem was back again.

Then my focus was on incompatible add-ons. So i upgraded them and started a free trial.

Conclusion: problem solved.

@brant Thanks for you're support !