Confluence: how to remove a site-wide banner without access to admin web interface


we're facing trouble since we cannot access the Confluence admin console anymore. Users can login but Admins cannot go any further since the login page for the admin console is blank.


What happened? We just finished some maintenance and I was going to comment out the announcement banner via the look & feel section on the admin's console. The banner was set as described here. Unfortunately I was too quick and I left the announcement surrounded by some snippet of code. Now the top menu does not show the regular colours even though it is possible to use the menu.


My question: is there any way to undo this? How can we remove the faulty announcement banner without being able to enter the admin console via web interface? On the server? Or database? I was looking for hours but didn't find any hint.


Any hint is pretty much appreciated!





ps: it's Confluence server edition, version 4.2.x

4 answers

This widget could not be displayed.

Are you able to access: http://youserver/confluence/admin/editcustomhtml.action directly?

This widget could not be displayed.

Hi Sash,

thank you for answering! I will try as soon as possible tomorrow morning.




This widget could not be displayed.

I'm afraid that does not work. destination=/admin/* requires the password. Also we tried to empty the table DECORATOR as described here. But this table is already empty on both, the live and the test instance. We hadn't any work on our test instance.

This widget could not be displayed.

Problem is solved. We had to remove the faulty message from the database as referred here. Thanks for any help anyway!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

554 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you