Confluence error in log

Hi,

Recently we had a downtime and upon analysing logs i came across this from which the error trail starts leading to more transaction exceptions etc.

log Unhandled exception occurred whilst decorating page  -- url: /confluence/plugins/servlet/confluence/editinword/xxxxx/attachments/ocauth/ | userName: anonymous java.lang.NullPointerException

I googled this out and saw some exceptions having similarity but it seems in my case this has got to do something with "ocauth".i saw a KB article

https://confluence.atlassian.com/display/CONFKB/'Edit+in+Word'+Requires+Login+or+Doesn't+Work+at+All

However i am not convinced if thats our exact problem.Has anybody else here faced similar problems and have any idea if the above mentioned reason is the exact one?

 

Regards,

sandeep

 

1 answer

This widget could not be displayed.

Hi Sandeep,

I don't believe the error above would cause a confluence outage. You can receive an error like this to access a page however it won't crash confluence as far as I know.

I recommend to review the logs and check the latest error messages before an confluence startup.

Just locate this part "starting confluence", then check right above the error messages. It should have something more conclusive.

Cheers,

Rodrigo

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Tuesday in Confluence

Add-on evaluation with confluence templates

Atlassian market place contains number of Apps/Addons which improves the capability of out of the box Atlassian products. It is good to follow a plugin evaluation process before install add-ons. So t...

105 views 12 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you