Confluence connected with Jira Userdatabase, now license problem


In our company we have installed and licensed Jira with 26 Users. Now I installed confluence and connect confluence to the jira userdatabase. Everything OK, 26 users are now in confluence, too.

Confluence is only used by 10 of this 26 Jira users, so we licensed 10 User in confluence and disabled the other users wich don'nt need confluence. But if I disable this 16 users in confluence, they're disabled in Jira, too. If I activate them, confluence says that there are not enough confluence-licenses and no one can work in confluence. Taking this users out of the "confluence-users" Group has no effect.

We need a solution, for now there are only 26 users and you could handle this with seperated user-databases, but in future there will be more users.

Changing in a few years will not be easy, because if a user worked in confluence, you can't delete this user anymore. I think there will be trouble when you want to connect Jira and Confluence when everey database contents the equal users...

Is there a solution?

Greetings from Northrine-Westphalia, Germany.

Fabian Ledwig

1 answer

1 accepted

Found a Solution from:

Septa Cahyadiputra [Atlassian]

Hi Fabian,

The way Confluence configure the amount of users license are different compare with JIRA. Confluence does not count the amount of confluence-users member. Instead it count the amount of users that has "Can-Use" permission or able to log-in to Confluence.

For detailed information on this, please refer to our documentation here.

Hope it helps.

Septa Cahyadiputra


In the german Menu:

Confluence-Admin --> globale Berechtigungen --> Bearbeiten --> Häkchen rausnehmen bei "darf Folgendes verwenden" für alle Benutzer/Benutzergruppen die Confluence nicht brauchen.

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