Confluence connected with Jira Userdatabase, now license problem


In our company we have installed and licensed Jira with 26 Users. Now I installed confluence and connect confluence to the jira userdatabase. Everything OK, 26 users are now in confluence, too.

Confluence is only used by 10 of this 26 Jira users, so we licensed 10 User in confluence and disabled the other users wich don'nt need confluence. But if I disable this 16 users in confluence, they're disabled in Jira, too. If I activate them, confluence says that there are not enough confluence-licenses and no one can work in confluence. Taking this users out of the "confluence-users" Group has no effect.

We need a solution, for now there are only 26 users and you could handle this with seperated user-databases, but in future there will be more users.

Changing in a few years will not be easy, because if a user worked in confluence, you can't delete this user anymore. I think there will be trouble when you want to connect Jira and Confluence when everey database contents the equal users...

Is there a solution?

Greetings from Northrine-Westphalia, Germany.

Fabian Ledwig

1 answer

1 accepted

0 votes
Accepted answer

Found a Solution from:

Septa Cahyadiputra [Atlassian]

Hi Fabian,

The way Confluence configure the amount of users license are different compare with JIRA. Confluence does not count the amount of confluence-users member. Instead it count the amount of users that has "Can-Use" permission or able to log-in to Confluence.

For detailed information on this, please refer to our documentation here.

Hope it helps.

Septa Cahyadiputra


In the german Menu:

Confluence-Admin --> globale Berechtigungen --> Bearbeiten --> Häkchen rausnehmen bei "darf Folgendes verwenden" für alle Benutzer/Benutzergruppen die Confluence nicht brauchen.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,204 views 4 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you