Confluence articles not loading in Service Desk

I'm getting an issue within Service Desk/Confluence right now that I'm not sure how to fix. Confluence is currently set up and linked within my Service Desk application. The article titles are now coming up when searching within the service desk portal, however upon clicking one, I get the error page shown. jira9.PNG

I'm assuming it's because it's attempting to connect to 'localhost:8090' and not by the ip address of the appserver, however I don't know how to change this properly, or whether that's the actual issue. The confluence site is accessible otherwise via '<IP>:8090', and that is how it is showing in the applications portion of JIRA, however it seems like the service desk portal still wants to point to localhost. What should I check in trying to fix this issue? Thanks~

2 answers

Hi Nathaniel Erlandson,

You need go to General Configurations > Applications > App Links and edit Confluence's link. Set up the Base URL to new with 8090.


      P.S.: Lemme know if it works.

Lameck tried it, so now I can access the site normally through the application link in the top left of the JIRA page (I couldn't before), however the article links in service desk still do not load. If I open an article from SD in Firefox, the page just loads endlessly. In Chrome, it fails with the same message I posted above. 

I have the same problem, I think.

My application links are fine: I can navigate from jira to confluence and back via links in the top left.

But when I search on a keyword in the 'knowledge base' modal, confluence articles are found, but clicking on the link displays an empty modal: the content of the article is not loaded!?

confluence articles not loading.png

Any ideas why?

I found my problem, and yes, it was in the application links!

I had configured 2 different urls in 'Application URL' and 'Display URL': the first with 'https' the second with 'http' :(

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