I'm inquiring about doing a hybrid solution for JIRA Confluence as a local server installation and having it integrate with a cloud instance of Service Desk. My organization wants to pursue both products for use for our internal knowledge base/collaboration suite as well as have our internal help desk on a cloud instance. Has anyone else been in this situation and if this is possible, what are the best practices in getting this set up? Thank you in advance.
I'm afraid your wording is a little confusing - what's "JIRA Confluence"?
Do you mean you have JIRA and Confluence installed locally, and you want to integrate it with JIRA Service Desk on Cloud? Or just Confluence locally to be hooked up to Cloud JIRA Service Desk?
Ok, I thought it might be that, but wanted to check. Yes, you should be able to fully integrate them - Service Desk and Confluence interact over application links and you can set those up on Cloud. You may have issues with SSL, but rather than worry about that now, I'd simply fire up an evaluation Confluence and try to hook it up to Cloud SD and see how you get on.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community, Jessica here from the Confluence Product Marketing team! July’s community challenge is all about sharing pictures — and as an extension of our first post on what ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs