Confluence admin screen appears disabled



Upon logging into account, I can see my pages, calendar etc. Yet when I try to see user accounts and other functions within the admin screens i see the following:



I have tried logging into IE and Chrome to the same effect.

Thank you,



4 answers

1 vote
Ann Worley Atlassian Team Jan 02, 2015

Hi Shauna,

Please check out these links and if they are not of help, open a support request at so a support engineer can verify whether the admin page only appears that way on your network.




This is most likely - you can confirm by testing this on your home network or a public network that is not affiliated with your work network. Static files are hosted on a CDN and some corporate networks are blocking that data, and the page displays incorrectly. To sort this out, your network admins will need to be sure to white list any traffic that is coming from those networks.

0 votes
Pedro Cora Atlassian Team Jan 02, 2015


Can you try cleaning your browser temporary files? It's possible that you have some old data there.

-- Pedro

Thank you. I logged into the account outside the firewall, and it did indeed work. Thank you for your quick response.

Ann Worley Atlassian Team Jan 02, 2015

Awesome to hear you isolated the issue!

0 votes
Mauro Badii Atlassian Team Jan 04, 2015

I wrote a troubleshooting guide about this behaviour:

Hope it helps

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

264 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you