In OnDemand, access is managed in a couple of ways. First, the user must have Application Access, which defines a license seat, in order to use the product. Once you've provided the user access to the application, you'll need to make sure your permissions are setup correctly.
See the documentation at https://confluence.atlassian.com/display/AOD/Managing+application+access for providing Application Access, and refer to https://confluence.atlassian.com/display/AOD/Managing+Site-Wide+Permissions+and+Groups for details on managing the permissions in Confluence.
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