Confluence accessibility after an IP change

[Lewis Loren]

We have JIRA and Confluence installed in a  CentOS environment on a VM.

We recently Moved the VM containing JIRA/Confluence to a new machine, which altered the IP address.

JIRA continued to function and while the Confluence login screen was accessible, it was not possible to log in to Confluence.

We Added the new IP address to Tomcat’s server.xml but this did not resolve the issue.  The Confluence login screen was accessible, but login failed.

We logged into JIRA and the JIRA application noticed that the IP address had changed and asked if

we wanted to update the IP address.  We accepted the change to the IP address but this did not

resolve the issue.  The Confluence login screen was accessible but login failed.

In JIRA, went to user management and modified the application settings for Confluence by changing the IP address to the new one.

This last changed caused the Confluence to stop responding we also get a "network error" when trying to login through Confluence.  Additionally, we were unable to find any error messages in the Confluence logs.

Does the Confluence IP address need to be modified in some additional place and if so where, or is this the result of some other issue?

Thanks!

[david levy]

Exactly the same issue. No suggestion ?

[IT Support]

Experiencing exactly the same issue - has anyone resolved this? No error logs at all but just "sorry, unable to login...". Shambles.

[Daniel Ramos]

Anyone have any updates on this? I, too, had an emergency change in the host's IP address that both JIRA and Confluence were running on. Already updated the server.xml to reflect the new IP and neither services are accessible. Where else do I need to reflect the new IP?

[Steven F Behnke]

What is the user server, JIRA User server? Please tail both JIRA and Confluence's logs while attempting a login, there should be no question as one of the machines should output the answer. If you're using Crowd you should tail that as well.

[Lewis Loren]

Yes, JIRA/Confluence was on a single VM and that VM was moved to a new server which caused a change in the IP address to JIRA/Confluence. To the best of my knowledge, the ports have not changed.

[Phill Fox]

Can I just clarify that when you say you are hosting both JIRA and Confluence on the same VM is this the same as before? Were you previously accessing using different IP addresses or different ports?