I have added some more users to my account and while they have been given specific access and group access to confluence they are still unable to access the wiki.
It may complicate things that they are also bit bucket users for their own enterprise.
It seems that you are currently using On demand confluence, am I correct? if the case, I suggest to review the global permissions in confluence and try to add the user manually to the global permissions and grant the "can use" permission to him. Also check if the user has access to some spaces. In case the same user still can't login, I recommend to reach the ondemand support team so they can check the application logs and verify what is happening.
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