I have added some new users to confluence - all with the same group associations and settings. Of the five that I added, three of them work as expected. However, there are two of them that DO show up when I do a user search, but when trying to add them as individuals to the space permissions, I get "No Matches Found".
It sounds similar to the issue about users not being added to the people directory. But since they DO show up when doing a simple user search, I'm not sure what else needs to happen.
To verify against Julia's question above - a background reindex did NOT solve the problem. But a full reindex rebuild (the option where you lock users out of using the system for the duration of the reindex) DID solve the issue for me.
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We have our Jira and Confluence linked (under application links in Jira). They have synchronized account databases. The re-index takes place within Jira. Jira Admin > System > Indexing
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Oh ok, we have LDAP connection directly from Confluence. No connection with JIRA.
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i don't know if this will help at all, but have you reindexed?
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