Confluence Sync to JIRA Remote User Dir fails

Trying to get Confluence talking to JIRA remote directory, but the user sync was working is now failing with the following error in the logs. No idea whats causing this. Stash is also setup to use the JIRA user directory and it works fine. 

Using Postgres SQL as the database. 

Confluence Version5.6.5
Database Information
Database namePostgreSQL
Database version9.3.5
Database Dialectnet.sf.hibernate.dialect.PostgreSQLDialect
Database Driver Nameorg.postgresql.Driver
Database Driver VersionPostgreSQL 9.2 JDBC4 (build 1002)
Database Connection URLjdbc:postgresql://localhost:5432/confluencedb
Database Connection Transaction IsolationRead committed
Database Latency0

Error:

2015-02-16 18:08:24,704 ERROR [scheduler_Worker-6] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 393217 ].
org.springframework.dao.IncorrectResultSizeDataAccessException: query did not return a unique result: 2
at org.springframework.orm.hibernate.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:590)
at org.springframework.orm.hibernate.HibernateAccessor.convertHibernateAccessException(HibernateAccessor.java:353)
at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:375)
at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:337)
at com.atlassian.confluence.user.persistence.dao.hibernate.HibernateConfluenceUserDao.findByUsername(HibernateConfluenceUserDao.java:82)
at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy25.findByUsername(Unknown Source)
at com.atlassian.crowd.embedded.hibernate2.HibernateUserDao.addAll(HibernateUserDao.java:203)
at com.atlassian.confluence.user.crowd.CachedCrowdUserDao.addAll(CachedCrowdUserDao.java:224)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy44.addAll(Unknown Source)
at com.atlassian.crowd.directory.CachingDirectory.addAllUsers(CachingDirectory.java:97)
at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.addUsers(DbCachingRemoteChangeOperations.java:181)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.atlassian.crowd.directory.$Proxy2347.addUsers(Unknown Source)
at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.addOrUpdateCachedUsers(DirectoryCacheImplUsingChangeOperations.java:58)
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllUsers(RemoteDirectoryCacheRefresher.java:68)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:78)
at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:71)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1008)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:75)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobBean.executeInternal(DirectoryPollerJobBean.java:29)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:22)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

 

2 answers

Hi Nathan,

org.springframework.dao.IncorrectResultSizeDataAccessException: query did not return a unique result: 2

Looks like 2 user records are returned where 1 is expected.

This is for MySQL: https://confluence.atlassian.com/pages/viewpage.action?pageId=254739329 and it says to do not use case insensitive collate. I have no experience with PostgreSQL so I am not sure if that's a case for you.

This article is about removing duplicates: https://confluence.atlassian.com/display/CONFKB/User+Login+Renders+Error+-+Query+Did+Not+Return+a+Unique+Result

 

Hi Nathan. Did you manage to resolve this issue? I am experiencing the exact same thing.. 

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