Confluence Questions Watchers are not receiving notifications after switching to new UI Edited

We are a  cloud users and after we have migrated to the new UI, we are not receiving any notifications for Questions Page/Space, which is located at <base-url>/wiki/plugins/servlet/ac/com.atlassian.confluence.plugins.confluence-questions/globalQuestionsViewer, even though we are watching the space. Not sure, if this is the problem only for us or is it across all the confluence users on cloud. Please take up this issue at high priority as there is no response for my feedback which I gave multiple times on this issue. Let us know if you need any more details to look into this. Thanks in advance.

1 answer

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Ann Worley Atlassian Team Dec 07, 2017

Hi RK - I am curious what channel you used to provide the feedback you did not get a response on (https://jira.atlassian.com or on this forum, etc?). I was not able to find any support requests from you on this topic, searching on the email address you used for Community.

I am not seeing an influx of tickets in Cloud for lack of notifications for Questions, so I recommend you open a support ticket at https://support.atlassian.com/contact. I would have happily opened it on your behalf, but I did not find a Cloud instance associated with your account and there were more than one instance licensed to people with the same email domain as you.

When you find out what the issue is, it would be great if you could update this thread to let us know.

Hi Ann Worley,

 

Thanks for the quick response. As per your suggestion I raised support request https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-373053

Can you please followup with your team and get this issue resolved at the earliest.

-Thanks

Ann Worley Atlassian Team Dec 08, 2017

Absolutely - I followed up with a private comment on your support request. I am watching the ticket and I look forward to hearing what the resolution turns out to be.

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