Confluence Questions ERROR "MISSING "QUESTIONS FOR CONFLUENCE" SPACE"

[Shawn Connelly]

Confluence Cloud status seems fine. Does anyone know why I am suddenly seeing the error, MISSING "QUESTIONS FOR CONFLUENCE" SPACE

Thanks

[Nic Brough -Adaptavist-]

Just a quick check to get some more info that support might need - can you log in as an admin and go to "manage apps".  This should give you a list of plugins/addons/apps.

Look for the "questions" one.  Is it there at all?  If it is, is it enabled or not?

[Shawn Connelly]

Hi Nic,

I am an admin of Spaces, but not at that IT level. :(

I heard that my IT team submitted a ticket for this issue but now they are all gone to happy hour. Grrr LOL

I see no issues here, but the status page doesn't include Questions.
https://confluence.status.atlassian.com/

[Shawn Connelly]

Oh... the last I heard, is that it is enabled (as it should be). Questions stopped working about 3 hours ago.

[Nic Brough -Adaptavist-]

As an admin, check what Admin -> manage apps says and your my.atlassian.com account to check it's still being paid for first.  If it's not a blindingly obvious error message or "not paid for" though, we'll need to get in touch with Atlassian support to track down the actual error message

[Shawn Connelly]

Hi Nic,

My IT team has had a ticket open this Friday. It's still a problem today. :(

my.atlassian.com tells me nothing. I am guessing that I don't have that level of admin rights. I just manage some spaces.

This is the error...

[Narasimha Charya Vedagopuram]

Same for us as well, i have raised a support ticket and they told me to do following, still now luck.

[Arthur Mack]

We just had the same issue, I found this suggested work around and it worked for us.

[Derek MacDonald]

Narasimha solution worked for myself as well. I had to disable the trial, uninstall the application and then reinstall the application, simply disabling/reenabling the trial didn't work.