Just a quick check to get some more info that support might need - can you log in as an admin and go to "manage apps". This should give you a list of plugins/addons/apps.
Look for the "questions" one. Is it there at all? If it is, is it enabled or not?
I am an admin of Spaces, but not at that IT level. :(
I heard that my IT team submitted a ticket for this issue but now they are all gone to happy hour. Grrr LOL
I see no issues here, but the status page doesn't include Questions.
As an admin, check what Admin -> manage apps says and your my.atlassian.com account to check it's still being paid for first. If it's not a blindingly obvious error message or "not paid for" though, we'll need to get in touch with Atlassian support to track down the actual error message
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