Confluence Performance issue - authenticated users take ~9s to render page, anonymous only 2s

We are investigating performance issues with our server and have been unable to determine yet the cause. We've tried all the basic approaches we can think of:

▪increasing RAM

▪moving to physical hardware

▪moving the confluence-home directory local

The strange thing with the current space we are investigating is how much longer page renders for authenticated users take....about 9seconds from about 2seconds or +4.5X longer.

Has anyone seen this behavior with Confluence before? (where authenticated users take a LOT) longer?

The page does have a Zen-theme-brand, but no other content nor macros are on the page.

Any ideas how can we troubleshoot this?


2 answers

1 accepted

Hi Samuel,

Thanks for the great suggestions.

I think we traced this particular performance issue to the use of the Confluence DraftManager which seems to look through even "orphaned drafts" when invoked. It just so happened this was only happening for authenticated users.

It was a slippery one but ultimately tied to a plugin's use of an underlying API that seems to not be optimized. Rewriting the plugin code invoking the API and deleting orphaned drafts seems to have solved this particular issue.

It was strange behavior I'd not seen so just thought I'd post to answers in hopes that someone had tripped across the same problem :)



Hi Brendan,

You may want to start by switching to Confluence default theme and see if the issue persists.
The next thing you can do is to enable plugin safe mode. This will determine if the issue is caused by the theme/plugins.

Otherwise, if you're using external LDAP as User management, you should ensure that the search filter (base DN, additional user DN, user filter) doesn't start from the highest level of tree.
If you're not using external LDAP, I'd recommend you to request Atlassian Support to assist you with this.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

867 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you