Confluence PDF exporter freezes

Hey guys,

I'm trying to export a space to PDF, but every time I try it freezes at exactly 52% complete, while it says it's converting the first page. I've tried disabling my layout and stylesheet, but that didn't help. The HTML and XML exporters work perfectly, so I think the problem is with the PDF funtionality specifically.

Does anyone have an idea of what's wrong, or what might be done about it?

Thanks!

3 answers

1 accepted

Accepted Answer
2 votes

The following articles may help you, sir:

 

https://confluence.atlassian.com/display/CONFKB/Exporting+Page+or+Space+to+PDF+Fails+and+Causes+High+Load+or+OutOfMemory+Error

https://confluence.atlassian.com/display/CONFKB/Space+or+PDF+export+causes+poor+performance

 

Otherwise, in case of having specific issues with that and some good information from the log files (mentioned in the answer above), feel free to raise a new ticket in our support channel (https://support.atlassian.com).

 

Wish you the best,
Giuliano Tenedini
Confluence/Crowd Support

2 votes

Hey Tommy,

Can you please share what version of Confluence you're running there? Also, have you had the chance to check the atlassian-confluence.log file in order to search for related errors? We might get some useful information in there to troubleshoot it.

 

Eduardo

Thanks! We fixed it – we were unknowingly trying to export a few dead links from an experied free trial of Confluence

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in Confluence

What are your project planning tips?

Hello Community,  Jessica here from the Confluence product marketing team! Today I wanted to get your takes on project planning –– what works, what doesn’t, how do you know if you’re doing it r...

168 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you