Confluence PDF exporter freezes

[Tommy Wood]

Hey guys,

I'm trying to export a space to PDF, but every time I try it freezes at exactly 52% complete, while it says it's converting the first page. I've tried disabling my layout and stylesheet, but that didn't help. The HTML and XML exporters work perfectly, so I think the problem is with the PDF funtionality specifically.

Does anyone have an idea of what's wrong, or what might be done about it?

Thanks!

[Giuliano C. · Accepted solution]

The following articles may help you, sir:

https://confluence.atlassian.com/display/CONFKB/Exporting+Page+or+Space+to+PDF+Fails+and+Causes+High+Load+or+OutOfMemory+Error

https://confluence.atlassian.com/display/CONFKB/Space+or+PDF+export+causes+poor+performance

Otherwise, in case of having specific issues with that and some good information from the log files (mentioned in the answer above), feel free to raise a new ticket in our support channel (https://support.atlassian.com).

Wish you the best,
Giuliano Tenedini
Confluence/Crowd Support

[Mallmann]

Hey Tommy,

Can you please share what version of Confluence you're running there? Also, have you had the chance to check the atlassian-confluence.log file in order to search for related errors? We might get some useful information in there to troubleshoot it.

Eduardo

[Tommy Wood]

Thanks! We fixed it – we were unknowingly trying to export a few dead links from an experied free trial of Confluence