Confluence OndEmand - Billing on Prorated User count


We are using Confluence OnDemand and we have 10 user licnese. I want to add a couple of more. Say 12. I read that it will allow me to add additional users and we will be billed additional price on a prorate basis for that month.

However, I wanted to confirm whether we will be billed for additional 2 users only or 15 users? As the pricing sheet shows 1-10 users as one band and 11-15 as anothe band. Do I move directly from 10 USD per month to straight 50 USD per month or it is prorated based on the user count?

I hope it does.


2 answers

1 vote

It's done in bands, not per user. 12 users puts you in the 25 user band, so you'll need to be paying the $50 per month. (Also, if you remove users and drop below 10, you will not be moved down automatically, you will need to contact sales to downgrade)

Your best adviser would be our Sales Team, they will be more than happy to assist you:


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

1,116 views 59 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you