Confluence OnDemand users are not showing in any lists

I have a Jira OnDemand instance and recently added Confluence OnDemand. Despite having given my users all the required global permissions through groups and/or individually, I only have two users showing in the people directory. These are also the only two users I can add to the team in a space.

After signing up for Confluence OnDemand last week, I happened to add one new person to my team today, and gave them Jira and Confluence access. This new user shows up in the people directory and can be added to any space. I have tried revoking access for my other users and re-adding them with no luck. I have reindexed Confluence also with no results.

What else can I do to be able to use and give access to my exisiting Jira users to Confluence?

1 answer

1 accepted

This widget could not be displayed.

The Confluence users group could be missing due to this bug. Feel free to raise an issue in We will further looking to it and apply the fix.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published yesterday in Confluence

Add-on evaluation with confluence templates

Atlassian market place contains number of Apps/Addons which improves the capability of out of the box Atlassian products. It is good to follow a plugin evaluation process before install add-ons. So t...

34 views 5 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you