Confluence OnDemand - Customer Content Privacy Policy

Is there a published Atlassian Confluence OnDemand customer content privacy policy?

Specifically -

1. Who within Atlassian has access to customer content?

2. Under what circumstances can / will this group access customer content?

3. What approval process is required within Atlassian before an employee accesses customer content? (i.e. Customer PIN / Approval)

4. Is there an audit trail that shows ALL access to content, including that of an Admin at Atlassian? **** THIS SEEM REALLY IMPORTANT ****

2 answers

1 vote

I think you'll get a faster and more comprehensive response if you raise this directly with Atlassian OnDemand support.

We're not Atlassian, we are customers of Atlassian.

However, when I skimmed the OnDemand docs (and based on my experience with the apps and Atlassian support)

1. The support team. All of them. Possibly including developers if necessary

2. When they need to, in order to support you

3. I can't answer this one

4. I suspect there's little or none. The applications do not log access directly, so you're into looking at url hits which are not always a complete list and are a monumental pain to plough through when they're large.

1 vote

Hello,

For OnDemand services, Nic is correct on these accounts, and also our Operations team will access your account when necessary - we maintain the sysadmin login for all accounts. For 3, there is no approval process - you can review all of this information in our Security statement.

Thanks,

-dave

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,221 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you