I created a form in COnfluence that creates a ticket issue in JIRA.
It only works, however when people with access to the JIRA project. If they are not listed as a JIRA user in the project, the form gives an error message.
What can I do, as I need anyone who can view the form to be able to submit it?
The Jira application link to Confluence will require authentication. I would suggest using the Jira issue collector since it does not require the individual to have an account in Jira. https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html
Here is a great article about other options you could use. https://community.atlassian.com/t5/Jira-articles/Five-Options-for-Creating-Jira-issues-from-Online-Forms/ba-p/845260
When you use ConfiForms built-in rules to create/update issues it uses application link for communication with your Jira
And that is in most cases require your users to have access to Jira
ConfiForms has a way to set up similar functionality using generic web request and that can be set up to use a specific service account (which will allow anyone to create Jira tickets, as it will be created with the permissions of this service account)
Take a look at this demo on our wiki
It shows how to set up issue creation via web request (and also have the same functionality implemented vis Create Jira ConfiForms IFTTT to compare)
Hi Atlassian Community, Remote work has shifted how teams collaborate, and we’ve heard from many of you that Microsoft Teams has become mission critical to many of your workflows, from how you chat...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events