Confluence Cloud vs. Server opening .dms File

Moved from Confluence Cloud to Confluence server.  Attachments on a page are at in cloud as a .dms but when you preview it shows as a .pdf.  In server can not preview the file at all. 

2 answers

1 accepted

We are not sure why the fields are being displayed with an extension of .dms since they were to be .pdf.  Found the workaround that if you changed the property type what was set to application/octet-stream to application/pdf resolved the issue.  

0 vote
Ann Worley Atlassian Team Dec 15, 2017

Hi Brian,

I am not familiar with the .dms file type. Based on my clumsy googling, it is a file compression format. Please let me know more about your case:

  • Were the files uploaded as .dms or .pdf when first attached?
  • Where do you see the .dms file type on your Cloud instance, in the browser's Developer Tools, or on the attachments' properties for example?
  • In Server do the files also have the .dms extension?
  • What error do you see in the server instance when you try to preview the files?
  • Does it matter what browser you use to preview the files?
  • If you upload a new .pdf to Confluence Server can you preview it?

Thanks for gathering all this info, I look forward to taking a deeper look.

Ann

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

1,020 views 23 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you