Confluence Cloud Migration (CCMA) - "Network access is unavailable for some URLs" but SSLPoke works

Ben Barbour
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 26, 2024

The only failing premigration check is "Network access is unavailable for some URLs", and the URLs are:

  1. https://api.media.atlassian.com
  2. https://api.atlassian.com
  3. https://api-private.atlassian.com

From the server that it is currently running on I can curl those URLs successfully, and use SSLPoke successfully to all 3 of them. I had to add their certs to the same trustStore that confluence is using, and I'm confident that I did it successfully because SSLPoke was failing, and now it's not. Here's some output:

$ cd /opt/atlassian/confluence/jre/bin/
$ ./java -Djavax.net.debug=ssl SSLPoke api-private.atlassian.com 443
javax.net.ssl|DEBUG|01|main|2024-09-25 19:13:34.868 PDT|null:-1|jdk.tls.keyLimits: entry = AES/GCM/NoPadding KeyUpdate 2^37. AES/GCM/NOPADDING:KEYUPDATE = 137438953472
javax.net.ssl|DEBUG|01|main|2024-09-25 19:13:35.088 PDT|null:-1|KeyLimit read side: algorithm = AES/GCM/NOPADDING:KEYUPDATE countdown value = 137438953472
javax.net.ssl|DEBUG|01|main|2024-09-25 19:13:35.089 PDT|null:-1|KeyLimit write side: algorithm = AES/GCM/NOPADDING:KEYUPDATE countdown value = 137438953472
javax.net.ssl|DEBUG|01|main|2024-09-25 19:13:35.130 PDT|null:-1|KeyLimit read side: algorithm = AES/GCM/NOPADDING:KEYUPDATE countdown value = 137438953472
javax.net.ssl|DEBUG|01|main|2024-09-25 19:13:35.133 PDT|null:-1|KeyLimit write side: algorithm = AES/GCM/NOPADDING:KEYUPDATE countdown value = 137438953472
Successfully connected

1 answer

0 votes
Jim Knepley - ReleaseTEAM
Atlassian Partner
September 26, 2024

Java tends to (not always, but usually) read its trust store when the program starts. Did you restart Confluence after adding the CA certs?

Ben Barbour
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 26, 2024

Yes. Rebooted the whole system in fact. Thanks though!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events