Confluence 6 Integration issue with JSD Edited

I am trying to start confleunce but getting Following error in stdout log

Application starts up fine but service Desk reports integration error.


Something went wrong with the knowledge base plugin. We're not sure what, but we suspect plugin pixies.

Any ideas?.


ERROR: Bundle [186] ServiceRegistrationImpl: Error ungetting service. (java.lang.IllegalStateException: Invalid BundleContext.)



1 answer

0 votes
Ann Worley Atlassian Team Sep 14, 2017

I understand Confluence is running but Jira Service Desk is having trouble connecting to it. From the error message, "Something went wrong with the knowledge base plugin" it sounds like a good place to start would be to check whether the Confluence Knowledge Base Blueprints Plugin is enabled.

To check the add-on, please go to Confluence Admin>Add-ons and change the filter from user installed to all add-ons. Search for "Confluence Knowledge Base Blueprints on the page". Expand it and click the enable button if it is indeed disabled.

If the add-on is already enabled, please try the procedure described in: How to clear Confluence plugins cache

If you see timeout errors initializing plugins in the atlassian-confluence.log, please refer to: Plugins are disabled at startup and various timeout errors appear in the logs after startup

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

264 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you