Confluence: 403 - Forbidden: Access is denied


I am extremely new to this, but I am in the middle of testing Confluence and had installed it and successfully configured it on our sever.

All necessary firewall ports were opened and and other users and myself could connect without any issues.

But. Without changing any setting (but we did do an update to IIS recently), I can no longer connect to Confluence (even through Localhost), with the error message:

403 - Forbidden: Access is denied

The Web server is configured to not list the contents of this directory.

Any help would be greatly appreciated :)

1 answer

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Accepted answer

Hey Paul,

Could you please do the following:

  • Shutdown Confluence (or Confluence service).
  • Kill any remaining java process.
  • Clear all the content of <Confluence Home>\logs\atlassian-confluence.log
  • Clear all the content of <Confluence Install>\logs\catalina.out
  • Check if the Confluence account have the proper access to its data and install directory.
  • Start Confluence.
  • Try to access the application
  • If you get the same error check those two files and see if the application started normally or if you are getting any errors regarding access.
  • Also try to log on and see the atlassian.log again, see if your log in attempt appear in the logs.

If the application is starting according my theory is that the problem lies in IIS itself, so you would need to check the site configuration in IIS also.

Hope that helps.

Thanks and Regards,
David|Atlassian Support

Hi David,

This does seem to have solved my problem :)

Thank you so much for the help.


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