Confluence 4.2.5 installation fails

Hello. I am in the process of upgrading our Confluence installation from 4.0.3 to 4.2.5 for Windows x64. This is the .EXE download. I downloaded the 4.2.5 file, and it seems to be smaller than what was posted on the website. The website size shows 205MB. My download is 188MB. When starting the setup it stops and I get an error pop-up window that reads: An internal error occurred (error code: 34) The error has produced a log. The log is produced at C: Users sqladmin AppData Local Temp 2 4 i4j_nlog_2.

The log reads:

Started executable C: Users sqladmin Downloads atlassian-confluence-4.2.5-x64.exe at Thu Jun 14 15:34:33 2012

number of sections: 5

size of optional headers: 240

resSectionTableStart: 664

rawDataSize: 126464, rawDataOffset: 138752

change working directory to C: Users sqladmin Downloads

single instance mode

semaphore name c:_users_sqladmin_downloads_atlassian-confluence-4.2.5-x64.exe, code 0, value 0000000000000078

Init done

Starting work

number of sections: 5

size of optional headers: 240

resSectionTableStart: 664

rawDataSize: 126464, rawDataOffset: 138752

starting at 265216

verifying integrity length 215955321

ERROR: check ReadFile failed 0 183 192920938

Thanks

1 answer

Hi Scott,

This looks like a great case for our support team. Please contact them via our [Support Portal](https://support.atlassian.com). If you have never used our support services before, you'll have to [sign up](https://support.atlassian.com/secure/Signup!default.jspa).

When your issue is resolved, please take a moment to update this question with the resolution, which will benefit the members of the Answers Community.
-Simon

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