Companion app opens files as new documents

The companion app loads a Word document for editing as expected.

However, the document is treated as a new document (i.e.: it is titled Document1 and is treated as never having been saved).

Obviously the companion app is watching the file at the location it downloaded to for any changes, but this link is lost because the document they are editing is treated as new and the user has no knowledge of where it was originally downloaded to.

If we look at the companion.log file to determine where the document was downloaded and:

1. Click "Save As"

2. Paste the path+file from the companion.log file (converting "\\" to "\")

3. Make sure the file types match so the file extension is the same

4. OK

5. Updates as expected

We have encountered this issue on a range of browser/OS combinations, including those listed as supported. I am logging this case on a Windows 7 PC, running Office 2010 and IE 11.


1 answer

Hey @Natalie Meynink,

Can you confirm if this only happens with Microsoft Word files, or does it occur with other file types?

If you click "Give Feedback" from the menu of the companion app and provide a contact email address on that form I'll be happy to reach out and try sort this out with you.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Tuesday in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

204 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you