I evaluate cloud version of Confluence and try to edit Excel document. I am using MacOS Sierra 10.12.6.
Here are my steps:
Am I doing something wrong?
Per our blog, Edit attached files with the apps on your desktop,
Some apps will try to change the file format when saving—from .docx to .odt for example. If the app doesn't use the same format by default and tries to change it, it'll confuse the Atlassian Companion app and the file won't automatically re-upload. Edit with app works when you save the file in the same format as was stored in Confluence.
Can you confirm the format isn't changing? If not, can you let us know what version of Office you're running on your Mac?
Thanks for reply. I read the article you've mentioned and I can confirm, that document format did not change. I created .docx document in Excel on my Mac and tried to edit it on the same machine, in the same Excel app, version 15.26 (160910).
Unfortunately today I created another Excel document and this behavior didn't appear anymore, so I stay a little bit confused. I also verified Companion app with Word and it seems to be ok.
So I downloaded Office 2016 since my copy of Excel was from Office 2011. I am now running Excel 15.36 on macOS Sierra.
With this combination, I created a .xlsx file. I uploaded it to my Cloud Confluence instance, embedded it into a page, and then used the Atlassian Companion app to edit it.
I can confirm the changes were applied.
That's great Shannon, thank you.
With your last message you gave me a suggestion to try to rename document before editing and I can confirm, that problem is with the diacritics in filename. When I renamed document to 'Test - backlog.xslx', all seems to be fine. And when I renamed document to 'Cílení - backlog.xslx', Companion app didn't see changes made to the file.
Thank you for letting us know you were able to determine the cause of the issue. However, if I create an Excel document with the same name, attach it to a page, and then edit in Excel using Companion App, the changes do still appear. I am just making text changes, though.
Are there specific changes that do not appear? I'd like to be able to report this as a bug but I need to ensure that I can repeat the issue for the developers.
Please contact our Cloud Support Team directly and provide them the details of your Cloud instance, and they will be able to determine the cause for your issue.
You can let us know in this thread here once the issue is resolved so we know what the cause was.
Thank you for letting us know you were getting a similar message. I checked Yasin's ticket with support, and it turned out to be a local permissions issue. Yasin did not have the correct permissions to write and update the document. Their admin was able to give them the correct permissions, and everything started working.
Could you please confirm that you have the correct permissions? You should be able to both update and view the page. If you still have trouble after confirming the permissions, I would then advise you to raise a ticket as I recommended to Yasin. If you have any trouble with that or are not able to create a support ticket, please let me know; I can help you out.
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