Community Forum Plugin 2.0 Issue

I'm not able to view the list of new topics.

If i do content indexing then im able to see all the new topics that has been created by us.

So everytime it is not possible to do content indexing. Can you please suggest us how to synchronize the new topics in the List.

Can you please look into the image. 12 topics i created but list is showing only 9

 

support.PNG

2 answers

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Fusion, can I ask you to raise a support request via our contact form and a member of our support team can help address this issue. When doing so, please provide the add-on version & Confluence version , as well as any screenshots that help illustrate this issue. Additionally, if you could provide the steps to reproduce this error it would be helpful.

This will help us provide a resolution more quickly for this issue you are experiencing.

We do not expect topics to take 3-5 minutes for a new topic to appear in the forum, this suggests an underlying issue, although very large forums may often have a longer delay in the time for a topic to appear in the forum.

Regards,
Hessom
EDIT: Please also include information as to whether you have migrated recently from an earlier version of Community Forums or Community Bubbles.
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It usually takes about 3-5 min for new topics to show. Can you wait for 5 min and see if the new topics appear?

Pilar

No pilar, it is not viewing. Almost 10 days back we created even though we are not able to see in the list.

Hi Fusion, I've just spoken with our support and we have not received a support request for this issue. We need this so we can look to investigate and troubleshoot the source of the issue you are facing. Could you please raise a support request via our contact form and a member of our support team can help address this issue. You can raise a support request at the following link: http://www.adaptavist.com/w/about/contact-us/ As per my previous message, provide the add-on version & Confluence version. Additionally, if you could provide the steps to reproduce this error it would be helpful. Kind Regards, Hessom

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