Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cloud Migration: Import to cloud failed (from 5.10.0)

Error log: prevents compatibility before 4517

2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4950: "Upgrade to build number: 4950" - Ok
2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4526: "Remove the legacy remotable apps plugin from the user installed plugins" - Ok
2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok
2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517
2021-03-23 15:23:24,465 ERROR [Caesium-1-4] [agent.service.stepexecutor.ProgressTracker] error Step failed, message: Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found

5 answers

2 accepted

1 vote
Answer accepted
SriKumar P Atlassian Team Mar 24, 2021


Hi All,

Please be informed that a Fix has been deployed. Please re-try the migration. It should succeed now.

Thank you

-Sri

1 vote
Answer accepted
SriKumar P Atlassian Team Mar 24, 2021

Hi All,

We are investigating on the issue, We will keep you guys posted on this thread 

-Sri

Seeing something very similar:

2021-03-23 21:56:49,501 INFO [pool-26-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok

2021-03-23 21:56:49,501 INFO [pool-26-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517


2021-03-23 21:58:54,864 INFO [Caesium-1-3] [service.stepexecutor.space.SpaceImportExecutor] info Initiated import task. Response: ConfluenceImportExportTaskStatus{id='v2-spi-277a1b49-3dd9-4e4a-b375-536a0ba25e56', elapsedTime=0s, percentageComplete=0, successful=false, complete=false, message='null', result='null'}
-- stepConfig: da2b13e4-74cf-4bce-8413-e6039ca59889 | cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 | planName: Migration006 | stepType: CONFLUENCE_IMPORT | stepId: 20ddd55b-556f-4e75-b48a-1a28cdfc685a | planId: 1b58e204-b17f-467b-8156-97b62592ec23 | cloudUrl: https://nexor.atlassian.net | taskName: Migrate space DI | taskId: 3b4b6fb4-2afe-41da-8e80-2dbe2b52b9cf
2021-03-23 21:59:35,740 ERROR [Caesium-1-2] [agent.service.stepexecutor.ProgressTracker] error Step failed, message: Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found
-- stepConfig: da2b13e4-74cf-4bce-8413-e6039ca59889 | cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 | planName: Migration006 | stepType: CONFLUENCE_IMPORT | stepId: 20ddd55b-556f-4e75-b48a-1a28cdfc685a | planId: 1b58e204-b17f-467b-8156-97b62592ec23 | cloudUrl: https://nexor.atlassian.net | taskName: Migrate space DI | taskId: 3b4b6fb4-2afe-41da-8e80-2dbe2b52b9cf

I have been trialling the migration for 6 weeks now, tonight was supposed to be for real then this error appears for the first time ever !!

Like Bruce Yen likes this

Raised a level-1 critical support case, lets see what happens

Like Bruce Yen likes this

Fixed. I have successfully migrate from Server (5.10.0) to Cloud.

Thank you very much!

SriKumar P Atlassian Team Mar 24, 2021

Thanks for confirming. Happy that your issue is resolved and migration was successful. 

Have a good day.

-Sri

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

Confluence Mythbusters: Does Atlassian even use Confluence?

Hi, Confluence collaborators! As part of #Confluence-Collaboratory month, we’ve created a very special Mythsbusters segment, where we're dive into an interesting myth and uncover the truth behind i...

1,470 views 7 29
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you