Cloud Migration: Import to cloud failed (from 5.10.0)

[Bruce Yen]

Error log: prevents compatibility before 4517

2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4950: "Upgrade to build number: 4950" - Ok
2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4526: "Remove the legacy remotable apps plugin from the user installed plugins" - Ok
2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok
2021-03-23 15:19:29,357 INFO [pool-21-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517
2021-03-23 15:23:24,465 ERROR [Caesium-1-4] [agent.service.stepexecutor.ProgressTracker] error Step failed, message: Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found

[Sri Kumar · Accepted solution]

Hi All,

Please be informed that a Fix has been deployed. Please re-try the migration. It should succeed now.

Thank you

-Sri

[Sri Kumar · Accepted solution]

Hi All,

We are investigating on the issue, We will keep you guys posted on this thread 

-Sri

[Erik Mathijs]

@Sri Kumar 

I am getting the same error on 1 space.

Migration from Confluence server 7.13.7 and CCMA version 3.3.9

Some additional log statements

getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517

 com.balsamiq.scheduler.JobRunner_BAS_Gardening#com.balsamiq.confluence.plugins.mockups.Scheduler_2 completed unsuccessfully with response JobRunnerResponse[runOutcome=FAILED,message='Failed!']

[Alec Keeler]

Seeing something very similar:

2021-03-23 21:56:49,501 INFO [pool-26-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok

2021-03-23 21:56:49,501 INFO [pool-26-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517

2021-03-23 21:58:54,864 INFO [Caesium-1-3] [service.stepexecutor.space.SpaceImportExecutor] info Initiated import task. Response: ConfluenceImportExportTaskStatus{id='v2-spi-277a1b49-3dd9-4e4a-b375-536a0ba25e56', elapsedTime=0s, percentageComplete=0, successful=false, complete=false, message='null', result='null'}
-- stepConfig: da2b13e4-74cf-4bce-8413-e6039ca59889 | cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 | planName: Migration006 | stepType: CONFLUENCE_IMPORT | stepId: 20ddd55b-556f-4e75-b48a-1a28cdfc685a | planId: 1b58e204-b17f-467b-8156-97b62592ec23 | cloudUrl: https://nexor.atlassian.net | taskName: Migrate space DI | taskId: 3b4b6fb4-2afe-41da-8e80-2dbe2b52b9cf
2021-03-23 21:59:35,740 ERROR [Caesium-1-2] [agent.service.stepexecutor.ProgressTracker] error Step failed, message: Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found
-- stepConfig: da2b13e4-74cf-4bce-8413-e6039ca59889 | cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 | planName: Migration006 | stepType: CONFLUENCE_IMPORT | stepId: 20ddd55b-556f-4e75-b48a-1a28cdfc685a | planId: 1b58e204-b17f-467b-8156-97b62592ec23 | cloudUrl: https://nexor.atlassian.net | taskName: Migrate space DI | taskId: 3b4b6fb4-2afe-41da-8e80-2dbe2b52b9cf

[Alec Keeler]

I have been trialling the migration for 6 weeks now, tonight was supposed to be for real then this error appears for the first time ever !!

[Alec Keeler]

Raised a level-1 critical support case, lets see what happens

[Bruce Yen]

Fixed. I have successfully migrate from Server (5.10.0) to Cloud.

Thank you very much!

[Sri Kumar]

Thanks for confirming. Happy that your issue is resolved and migration was successful. 

Have a good day.

-Sri

[Alec Keeler]

Others reporting same issue here and Atlassian responding there

https://community.atlassian.com/t5/Confluence-questions/Import-to-cloud-failed-Message-com-atlassian-confluence/qaq-p/1645417#U1645995