Chrome Version 45.0.2454.85 m crashes displaying Confluence pages with Gliffy Diagrams

[M_S_]

We are seeing this issue since a couple of days. Chrome (Version 45.0.2454.85 m) crashes (Aw, snap...) while displaying a Confluence page. First, the page appears to load correctly and content is being shown, but after a few seconds, Chrome crashes. The same pages show fine with IE. 

Some pages are affected, while others are not - it looks pretty random to us. This may be related to Gliffy, since all of the pages showing the behavior have Gliffy diagrams. There are however pages with Gliffy diagrams showing fine.

Confluence is version 5.8.10, Gliffy is version 6.7.1. We had the same issue with Confluence 5.7 last week and were hoping to see the update resolve the issue, but no.

This is causing quite some issues here. Has anyone has seen this too? Anyone has a fix or workaround (other than using IE)?

[Mike Cialowicz]

Hi Everyone,

We are tracking this problem in the following JIRA issue: https://jira.gliffy.com/browse/GCONF-2219

This problem only affects 32-bit Chrome 45 and 46 users on Windows.

OSX users, and users of other browsers (IE, Firefox, Safari) don't seem to be affected. If you are not a Chrome 45 user on Windows and you are affected, please let us know here or via email (support@gliffy.com).

As a workaround you can use IE, Firefox, or 64-bit Chrome until this is resolved. Alternatively, if you only need to view Gliffy diagrams, you can disable the HTML5 viewer in the Gliffy Configuration page (as mentioned by another user above). We're still investigating in order to confirm that's the case.

Finally, if you have any other questions or feedback for us, please don't hesitate to send us a note: support@gliffy.com

Regards,
Mike
Gliffy, Inc. 

[Mike Cialowicz]

UPDATE: The Chrome bug seems to have propagated into the upcoming 46 release, and we are still working hard on a solution. We will notify everyone here and in our JIRA issue (https://jira.gliffy.com/browse/GCONF-2219) as soon as we have a fix ready.

[Susanne Harelius [Riada]]

Thanks for the information!

[Mike Cialowicz]

UPDATE: we're still working on the problem. There are two bug filed with the Google Chromium team, located here: * https://code.google.com/p/chromium/issues/detail?id=538241 * https://code.google.com/p/chromium/issues/detail?id=523919 Unfortunately they are not accessible to the public, and have also become hidden to our developers. We will monitor the situation and keep everyone updated here.

[Mike Cialowicz]

UPDATE: it appears that Chrome 46.0.2490.80 has resolved the problem. If you are still affected then try upgrading to that version.

[Dirk Bromberg]

For me Chrome 46.0.2490.80 is not working. Only the first few pages...

[Jarno Ahola]

46.0.2490.80 m didn't resolve the problem at first but then I updated Gliffy to 6.8.0 and now it seems to work.

[Dirk Bromberg]

Yes, 46.0.2490.80 m AND 6.8.0 is working for now.

[Gliffy]

This was fixed when Chrome released their update: http://support.gliffy.com/entries/96400607--Aw-Snap-errors-in-the-Chrome-browser. Please see that article for further troubleshooting steps.

[marorkaconnect]

Same.

Oddly, if the Chrome debug window is open (F12) before loading a page with a Gliffy diagram, then the page seems to load correctly. Timing issue?

Chrome Version 45.0.2454.85 m

Confluence 5.7.3

Gliffy  6.7.1

[Epsilon]

Malcolm, I found the same workaround. :)

[SamuelM]

Can confirm!

[Alex K]

Thank you, this temporary solution worked well. Bizarre!

[Juan Manuel Garrido]

I´m using this workaround without any problem!

[Chris Sannini]

46.0.2490.33 (beta) has fixed the issue.  Also agree, debugging mode on 45.0.2* works fine and you can minimize it.

Confluence: 5.8.10

Gliffy: 6.7.1

[Dirk Bromberg]

Chrome Version 45.0.2454.93 m seems to work well!

For us it works so far.

[Henrik Siiskonen]

For me, after update it work for one time. Entering the same space crashed the browser and even browser restart did not help.

[Wes Gray]

I noticed this problem as well. Chrome version 45.0.2454.85 m

Was able to resolve this issue by disabling the Google Docs extensions in Chrome and clearing the cache. 

[Albert Chang]

This worked for me. Chrome 45.0.2454.101 m. Confluence 5.8.8.

[Alpha Lam]

As a user i'm hitting this problem on Chrome 45 32-bits on Windows.

As a former Chrome developer I can suggest a few things to help you report this bug to Google.

1. Report this crash to Chrome. You can do so by filing a crash report. Or after a crash you can go to about:crashes to find the crash ID and file a bug in crbug.com.
2. You can also download chromium and put a windbg to capture the stack trace.

[Joris Voermans]

We figured out that the 64bit version of Google chrome is not affected by this issue.

You can check your version in the menu > Help and About > About Google Chrome.

We are currently using Version 45.0.2454.99 m (64-bit) with success! 

When you don't have (64 bit) behind your browser you can do the following:

1. Go to https://www.google.nl/intl/en/chrome/browser/desktop/index.html
2. Click Download Chrome for another platform
3. Click to download for Windows 10/8/7 64-bit
4. Uninstall Google Chrome (32 bit version must first be uninstalled to install 64 bit version)
5. Install the 64-bit version
6. Confluence and gliffy should be working again !

Hope this helps someone, if you have other findings let me know.

[Joris Voermans]

Same here.

Had contact with Gliffy and they replied that it is probably a Chrome issue, but they are currently still investigating.

But there is hope! In the upcoming releases of Chrome the issue does not occur, so you could use Chrome Canary or another browser in the meantime.

For more information also see the following ticket:

https://jira.gliffy.com/browse/GCONF-2219

[Dirk Bromberg]

With chrome 46 beta it works! 

https://www.google.de/chrome/browser/beta.html

[Mike Cialowicz]

Available here for English-speaking users: https://www.google.com/intl/en/chrome/browser/beta.html

[M_S_]

To me it looks like the crash happens when Gliffy switches from the bitmap-preview to the HTML5 view. Disabling the HTML5 viewer in Gliffy's settings removes the crash - we only get the bitmaps then, which makes the page at least accessible.

So this must be something with Gliffy and Chrome. Is there anything I can provide to help analyze the root cause?

[justin.richards@bluepackets.com.au]

As a work around ... I believe disabling the HTML5 viewer in the Gliffy settings (you need to be an administrator), will allow you to view the pages again...

[Justin Derrick]

This worked for all of our user base that were reporting the crashing issue on Confluence 5.8.4 with the recently updated Gliffy 6.7.1 and Chrome 45.0.2454.85 m. Great Find

[Dana Johnson]

My user base report this as working if the "Disable HTML5 Viewer" is checked

[Mike Cialowicz]

UPDATE: Good news! We've received an update from the Chrome development team: "After two days of debugging, I'm happy to report that we have identified and fixed a crash bug that was triggered by Gliffy's code. The fix will likely ship in Chrome Canary on Monday, and will then trickle down to other channels. I'm not sure if Chrome 46 will get another update; 47 and later will definitely get the fix."

[Gliffy]

The issue was corrected when Chrome released their update: http://support.gliffy.com/entries/96400607--Aw-Snap-errors-in-the-Chrome-browser. Please see that article for additional troubleshooting steps.

[Steve Krueger]

It is happening to me on 46.0.2490 m if I uninstall and reinstall chrome it seems to work for a while. It stopped working again for me when I activated the Gliffy plug in for Chrome. We also have the on demand gliffy that is crashing.

[David FALLAS]

Same for 47.0.2526.21 beta-m and Gliffy 6.8.0 - currently working.

[Dirk Bromberg]

Yes, 46.0.2490.80 m AND 6.8.0 is working for now.

[Mike Cialowicz]

Looks like Chrome 46.0.2490.80 may have resolved the problem. We have tried on several different machines with that version, and non exhibit the issue.

[David FALLAS]

An update - Chrome 47.0.2526.16 beta-m still exhibits this behaviour.

[Jarno Ahola]

Same problem with Chrome version 46.0.2490.71 m

[Rob Leonard]

Confirming that many in my company saw the issues starting with Chrome 45.x and are still seeing it in 46.0.2490.71 m. It appears the issue only occurs (or mostly occurs?) on pages with Gliffy diagrams.

[Rob Leonard]

Upgraded to Gliffy 6.8.0 and the issues went away. NOTE: this is across several different Chrome versions and I did NOT need to upgrade to Chrome 46.0.2490.80 m.

[David FALLAS]

Win 32, Confluence 5.6.6, Gliffy 6.7.1, Chrome Version 46.0.2490.42 beta-m still has this problem. I am able to view one or two Confluence documents with Gliffy diagrams successfully, but as soon as one crashes the page, all following attempts do the same for any document that contains a Gliffy diagram.

[akiko_pusu]

@Joey Corea Thanks for your workaround!

[Maciek Brynski]

Version 45.0.2454.93 m
Still not working.

[Dirk Bromberg]

Yes you are right.

[Fred Deschenes]

Same here

[Antonio Cerezo Iglesias]

Have tested the downgrade to 6.6.4 in a staging environment using Confluence 5.7 and that version doesn't seem to have conflicts with Chrome.

[Chriz]

same here with Confluence 5.8.9 , Gliffy 6.7.0 did not solve it, 6.6.4 did

[Antonio Cerezo Iglesias]

Same issue here.

Confluence 5.8.10

Gliffy 6.7.1

Chrome 45.0.2454.85m

As it seems the issue also affects 6.7.0, has anyone tried downgrading Gliffy to 6.6.4?

[joeycorea]

A workaround is to view / edit gliffy diagrams with the Chrome devtools engaged.