We are seeing this issue since a couple of days. Chrome (Version 45.0.2454.85 m) crashes (Aw, snap...) while displaying a Confluence page. First, the page appears to load correctly and content is being shown, but after a few seconds, Chrome crashes. The same pages show fine with IE.
Some pages are affected, while others are not - it looks pretty random to us. This may be related to Gliffy, since all of the pages showing the behavior have Gliffy diagrams. There are however pages with Gliffy diagrams showing fine.
Confluence is version 5.8.10, Gliffy is version 6.7.1. We had the same issue with Confluence 5.7 last week and were hoping to see the update resolve the issue, but no.
This is causing quite some issues here. Has anyone has seen this too? Anyone has a fix or workaround (other than using IE)?
We are tracking this problem in the following JIRA issue: https://jira.gliffy.com/browse/GCONF-2219
This problem only affects 32-bit Chrome 45 and 46 users on Windows.
OSX users, and users of other browsers (IE, Firefox, Safari) don't seem to be affected. If you are not a Chrome 45 user on Windows and you are affected, please let us know here or via email (email@example.com).
As a workaround you can use IE, Firefox, or 64-bit Chrome until this is resolved. Alternatively, if you only need to view Gliffy diagrams, you can disable the HTML5 viewer in the Gliffy Configuration page (as mentioned by another user above). We're still investigating in order to confirm that's the case.
Finally, if you have any other questions or feedback for us, please don't hesitate to send us a note: firstname.lastname@example.org
UPDATE: we're still working on the problem. There are two bug filed with the Google Chromium team, located here: * https://code.google.com/p/chromium/issues/detail?id=538241 * https://code.google.com/p/chromium/issues/detail?id=523919 Unfortunately they are not accessible to the public, and have also become hidden to our developers. We will monitor the situation and keep everyone updated here.
To me it looks like the crash happens when Gliffy switches from the bitmap-preview to the HTML5 view. Disabling the HTML5 viewer in Gliffy's settings removes the crash - we only get the bitmaps then, which makes the page at least accessible.
So this must be something with Gliffy and Chrome. Is there anything I can provide to help analyze the root cause?
Had contact with Gliffy and they replied that it is probably a Chrome issue, but they are currently still investigating.
But there is hope! In the upcoming releases of Chrome the issue does not occur, so you could use Chrome Canary or another browser in the meantime.
For more information also see the following ticket:
We figured out that the 64bit version of Google chrome is not affected by this issue.
You can check your version in the menu > Help and About > About Google Chrome.
We are currently using Version 45.0.2454.99 m (64-bit) with success!
When you don't have (64 bit) behind your browser you can do the following:
Hope this helps someone, if you have other findings let me know.
As a user i'm hitting this problem on Chrome 45 32-bits on Windows.
As a former Chrome developer I can suggest a few things to help you report this bug to Google.
I tried to reproduce this with the same version of Chrome and Confluence, but was not able to. This seems really specific... Do you have any other plugins you suspect of? Have you tried running Chrome with the extensions disabled?
We're seeing this today after upgrading to 6.7.1 of Gliffy. We had also updated Scroll Office and Team Calendars.
Chrome Version 45.0.2454.85 m
Gliffy Version: 6.7.1
We had previously had issues with "Aw, Snap!" messages due to the "Confluence Chat" addon, but this is disabled currently.
Same deal, and I removed the Gliffy diagrams to resolve the issue proving fault with the diagrams (or something in Chrome that doesn't like them).
Loading a page in Chrome gives a short period of one second, maybe two, while the page loads. Once the Gliffy image loads, the page crashes.
Now I've written all this, it's working again. None of the computers were rebooted or updated in this period, so I believe the issue was 100% offsite (for us).
It still happens in some cases. We found: - A temporary workaround is clearing in chrome privacy settings: plugin data, cached files and hosted app data. -Editing a Gliffy diagram still crashes on Chrome when opening the diagram editor. I'm not sure if the above works in this case. -We deactivated HTML5 compatibility as the code does not use the latest Google/Chrome libraries. This seemed to work in some cases.
Same thing here also. After updated to gliffy 6.7.1 chrome crashes every time when page has gliffy diagram.
Chrome ver. 45.0.2454.85 m
A temporary workaround is clearing in chrome privacy settings: plugin data, cached files and hosted app data. Though problem will occur again in 1-3hours after doing this.
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