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Changing LDAP server disconnects users

PilotMC I'm New Here Jan 01, 2020

Hello, all.

I've migrated Atlassian to a new domain and new LDAP server, but with retaining the user's previous UID and credentials. But, when users log in (even though they have the same UID and email as before), they have lost access to their spaces and settings. Additionally, going to User Directories shows all users are "disconnected" from the last direftory sync, even though the new LDAP server has successfully synced and people can log in.

What's the disconnect? Is it the new LDAP base DN that is throwing Confluence (and Jira) for a loop? Is there a defined way to take, say, uid=jshmoe,ou=People,dc=olddomain,dc=com and "connect" them to uid=jshmoe,ou=People,dc=newdomain,dc=com so that they don't lose all their work, or access to previous tickets and issues? Is that connection based on the uid of the user, or the groups they're part of, or both? neither?

Thanks. :)

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