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Cant edit / delete User

Hi All.

I have Jira and Confluence.

Both on ssl. Confluence is port 8444 and Jira 8080 (redirect to 443)

Both runs.

The user in confluence (the same in jira) cant be edit. And I cannot delete.

I can't change anything.

The message is every time:

There was an error during user deletion: connect timed out. Please check your log files for more details.


And I cannot add another in groups.... Nothing.

Does anybody knows ... why 

Kindly regards Thorsten


2 answers

0 votes
Brant Schroeder Community Leader Dec 28, 2019

Can you share what is in the log file as that should help to better understand the issue.

Hi Brant,

this is my first Problem. Which Logs are interesting for this ?

This is the only one log new this day after I try to delete a user in confluence.. 

root@jiraserver:/opt/atlassian/confluence/logs# tail -f gc-2019-12-28_13-48-22.log.0.current
2019-12-29T09:51:59.026+0100: 72216,958: [GC pause (G1 Evacuation Pause) (young) 789M->455M(1024M), 0,0223482 secs]
2019-12-29T09:52:03.547+0100: 72221,480: [GC pause (G1 Evacuation Pause) (young) 789M->454M(1024M), 0,0231405 secs]
2019-12-29T09:52:04.824+0100: 72222,756: [GC pause (G1 Evacuation Pause) (young) 791M->455M(1024M), 0,0240145 secs]
2019-12-29T09:52:11.453+0100: 72229,385: [GC pause (G1 Evacuation Pause) (young) 790M->456M(1024M), 0,0169433 secs]
2019-12-29T09:52:24.464+0100: 72242,396: [GC pause (G1 Evacuation Pause) (young) 789M->454M(1024M), 0,0235483 secs]
2019-12-29T09:52:30.057+0100: 72247,989: [GC pause (G1 Evacuation Pause) (young) 791M->454M(1024M), 0,0226006 secs]
2019-12-29T09:52:38.624+0100: 72256,556: [GC pause (G1 Evacuation Pause) (young) 793M->455M(1024M), 0,0213306 secs]
2019-12-29T09:52:44.464+0100: 72262,396: [GC pause (G1 Evacuation Pause) (young) 792M->456M(1024M), 0,0174075 secs]
2019-12-29T09:52:51.354+0100: 72269,286: [GC pause (G1 Evacuation Pause) (young) 789M->454M(1024M), 0,0190451 secs]
2019-12-29T09:53:00.074+0100: 72278,006: [GC pause (G1 Evacuation Pause) (young) 792M->455M(1024M), 0,0173553 secs]
2019-12-29T09:53:11.719+0100: 72289,651: [GC pause (G1 Evacuation Pause) (young) 793M->457M(1024M), 0,0172261 secs]


No other log in confluence is new...

Same error..

There was an error during user deletion: connect timed out. Please check your log files for more details.


In Jira no logs new....

in the beginning by installing I have select "Same user database for jira and confluence"


Have anybody a tip?

Brant Schroeder Community Leader Jan 02, 2020

If you are using Jira as your user directory for Confluence you will need to edit, update and delete users in the Jir instance.  When Confluence syncs with Jira then it will be updated.

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