Cannot stop Confluence sending an automatic email to a new user

When you create a new user in Confluence 4.3 there is an option called "Send an email to the user you have just created, which will allow them to set up their password." This option does not appear to work.

Even when I disable this option, the new user is automatically sent a message by the wiki. This is really annoying as I want to create logins for new customers, test that they see the appropriate spaces and only then send them details of their account.

Any ideas of ways to stop this email being sent?

1 answer

Hello Felicity,
I tried this out in Confluence 4.3 and found the same behavior where despite the box being unchecked the email was still sent out. I then tried this out in the latest release (5.0.1) and found the function to behave as it should and the email was not sent. With that in mind, I would adivse upgrading to 5.0.1 where this appears to be fixed. If upgrading is not an option then my next ideas would be either to block the email with a filter at the mail server level OR to use a different email when creating the accounts (aka, send them all to yourself or some bogus account upon creation).

Andrew Campbell

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

865 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you