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Cannot sign up: sign up email not received, M365 email account

Wexi
Wexi October 17, 2020

I'm trying to sign up a new Atlassian account with the the address admin@ewellness.fi and the emails to finish the account registration are not received at all. The email account is hosted on M365 and the Exchange admin center message trace shows nothing, not even in blocked or quarantined messages. If I send emails to the account from my other email accounts (Gmail etc) the messages arrive normally. 

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Prince Nyeche
Prince Nyeche
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October 17, 2020

Hi @Wexi 

Welcome to Community, please contact support so they can assist you to check and see if that email is being blocked by Atlassian systems. 

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Wexi
Wexi October 17, 2020

Yeah, I already created a support ticket based on the other answers I found.

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