Cannot install Confluence Question (max_allowed_packet=64MB)

Hello everyone,

we are setting up our 2nd Confluence installation. For this we also want to install Confluence Questions. During the installation process of this plugin the following error occurs:

"An error occurred while installing the add-on. Configure your MySQL server with a higher max_allowed_packet as described in Database Setup for MySQL."

I've tried the UPM and the direct upload. In the mysql globals we've already configured a packet size of 64MB (67108864B). What issues can else exist that block the installation process?

Thanks in advance.

Best regards, Dominic

3 answers

1 accepted

This widget could not be displayed.

In the mysql globals we've already configured a packet size of 64MB 
Did you restart MySQL to pick your change?

Yes, I did it. Afterwards I also restarted Confluence.

This widget could not be displayed.

Hey Dominic,

Would you mind running the following query against your MySQL database so we can make sure the database updated this value?

SELECT @@max_allowed_packet;

Please, let us know the value returned.

Best regards,

Eduardo Mallmann

Unfortunately this shows the same value as stated in my entry post (6710884)

This widget could not be displayed.
 
[mysqld]

max_allowed_packet=40m

character-set-server=utf8

collation-server=utf8_bin

default-storage-engine=INNODB

innodb_log_file_size=256M

 

Add the above configurations in you my.cnf  or my.ini

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

462 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you