Cannot install Confluence Question (max_allowed_packet=64MB)

Hello everyone,

we are setting up our 2nd Confluence installation. For this we also want to install Confluence Questions. During the installation process of this plugin the following error occurs:

"An error occurred while installing the add-on. Configure your MySQL server with a higher max_allowed_packet as described in Database Setup for MySQL."

I've tried the UPM and the direct upload. In the mysql globals we've already configured a packet size of 64MB (67108864B). What issues can else exist that block the installation process?

Thanks in advance.

Best regards, Dominic

3 answers

1 accepted

In the mysql globals we've already configured a packet size of 64MB 
Did you restart MySQL to pick your change?

Yes, I did it. Afterwards I also restarted Confluence.

0 vote

Hey Dominic,

Would you mind running the following query against your MySQL database so we can make sure the database updated this value?

SELECT @@max_allowed_packet;

Please, let us know the value returned.

Best regards,

Eduardo Mallmann

Unfortunately this shows the same value as stated in my entry post (6710884)

 
[mysqld]

max_allowed_packet=40m

character-set-server=utf8

collation-server=utf8_bin

default-storage-engine=INNODB

innodb_log_file_size=256M

 

Add the above configurations in you my.cnf  or my.ini

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

778 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you