Cannot find user in Confluence

Hi Team,


I am trying to add some users in a Confluence space but I am not able to find; even in the User Management page.

I am using Crowd application to manage the users, so just to ensure, I added the users to the confluence-users as I have been doing to grant access.


Furthermore, I have 96 confluence licenses remaining.


Thanks in advance,

Matheus Fernandes.

2 answers

0 votes

Hey Matheus,

DId you synchronised the Crowd's directory again? Try to synch the directory and then search the users once more.

Kind regards,

Guilherme Viana

Atlassian Support  

0 votes

Hi team,

usually when you cannot find the user, it means that the index could not be working, or the user wasn't indexed yet.

I recommend to run a reindex from scratch to be sure the user will be added to the index and try again.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

979 views 51 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you