Cannot authenticate using LDAP Auth

[Pamela Smith]

Using Ldap Authentication, I cannot seem to authenticate or synchronise to ldap server.

Synchronisation failed. See server logs for details.

Thanks,

Pam

[Nic Brough -Adaptavist-]

What do the server logs say?

[Pamela Smith]

Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]

2017-08-14 08:55:21,590 ERROR [http-bio-8090-exec-5] [confluence.user.actions.ViewMembersOfGroupAction] addToGroup Failed to add user pamelas to group general-users membership
 -- referer: http://abc.abc.com/admin/users/domembersofgroupsearch.action?membersOfGroupTerm=general-users | url: /admin/users/adduserstogroup.action | userName: admin | action: adduserstogroup
com.atlassian.confluence.user.UserManagementOperationFailedException: javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]

[Nic Brough -Adaptavist-]

Well, that was easy - your connection is using the wrong user/password to log into the LDAP server.