Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot access my account

Atlassian wants to re-verify my account so says its sending a verification to my e-mail - that I don't receive.


Can't access my account!


1 answer

0 votes

Hi @roy_ferguson 

If your organisation is using firewall or proxy settings, this could be blocking some verification services.

I would whitelist Atlassian's domains and IPs and see if this resolves the issue - see those on this page.

If you're still having issues - or if you're the main Admin and cannot access your site to see the user settings - I would suggest contacting for further assistance.


You are a good and kind man....thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

82 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you