It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot Access or SetUp Confluence OnDemand

Having trouble setting up Confluence ondemand instance. I'm paying for the service, trying to log in as administrator, and I'm getting this message: Your account is not yet available in this OnDemand instance. When i try to log in as a 'user' that is working on Jira instance I get a message that I'm not authorized to use Confluence.

What am I missing here?


Jason Evans

2 answers

0 votes

Check your OnDemand account carefully to ensure you're looking at the right one, and it has confluence added to it (Seems obvious, but I've had two people recently looking at completely the wrong accounts).

Then contact Atlassian support if it's not enabled.

Hi Jason,

I suspect that the instance is still spinning up when you were getting the message that the application wasn't available and I suspect that the message regarding not being authorised suggests that you don't have application access from Confluence configured yet, so please check this by following the instructions in this document:

If this doesn't resolve your issue and you still can't access the application then please open a ticket with Support under the OnDemand project so one of our AOD engineers can investigate and ensure that the application has spun up correctly and you have all the appropriate access permissions.

All the best,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

6 Awesome Ways to Apply Trello, JIRA and Confluence to your Project

I attended  Atlassian Summit 2019  and learned a lot from the presenters, attendees and knowledgeable Atlassian product managers. The presentations I attended focused on applying Agile, pla...

3,763 views 15 37
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you