Cannot Access or SetUp Confluence OnDemand

Having trouble setting up Confluence ondemand instance. I'm paying for the service, trying to log in as administrator, and I'm getting this message: Your account is not yet available in this OnDemand instance. When i try to log in as a 'user' that is working on Jira instance I get a message that I'm not authorized to use Confluence.

What am I missing here?

Thanks,

Jason Evans

2 answers

0 vote

Check your OnDemand account carefully to ensure you're looking at the right one, and it has confluence added to it (Seems obvious, but I've had two people recently looking at completely the wrong accounts).

Then contact Atlassian support if it's not enabled.

Hi Jason,

I suspect that the instance is still spinning up when you were getting the message that the application wasn't available and I suspect that the message regarding not being authorised suggests that you don't have application access from Confluence configured yet, so please check this by following the instructions in this document: https://confluence.atlassian.com/display/AOD/Managing+application+access

If this doesn't resolve your issue and you still can't access the application then please open a ticket with Support under the OnDemand project so one of our AOD engineers can investigate and ensure that the application has spun up correctly and you have all the appropriate access permissions.

All the best,
John

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

621 views 21 11
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you