Can't update higher than 5.3.2

Dear Gliffy Team,

i’m only able to install the older version 5.3.2 in confluence.

Any newer Version shows me, that an error occurred, and I should have a look into the logfiles.

Can’t find any error in my logfiles.

I uninstalled Gliffy, and tried to reinstall via Atlassian Marketplace - doesn’t work because of higher version.

Only manual reinstall of downloaded older version 5.3.2 did the job.

Is there no more update for us available because of special COMMERCIAL_ENTERPRISE -License?

Our Config:

Confluence 5.1.3

Universal Plugin Manager (v2.12.2)

Installing works only with gliffy-confluence-plugin-5.3.2.jar (Licence still stored in confluence, no action needed))

These installs didn’t work and showed a nonsaying error:



By the way: I found a Gliffy-Licence in my Atlassian-Login, but can’t apply that in my 5.3.2 Gliffy

Hopefully that helps you to give me a hint, how to move forward with my update task.

Kind regards,

one of your greatest fans

3 answers

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Accepted answer

Hi Daniel,

with one word: success!

In detail:

  1. I still had no entry about an error in catalina.out on my side...
  2. But i didn't mind, and tried your solution on my confluence server terminal as it couldn't break much:
    sudo nano /etc/mysql/my.cnf

    and changed the max_allowed_packet argument from 32M to 64M


    I saved the file (STRG+X in nano)

  3. as mentioned in your second post i did also a mysql restart in my confluence server terminal
    sudo service mysql restart
  4. In confluence then as Admin i retriggered a "paid gliffy update", and
    this time it ran thru - Gliffy 5.4.1 on track - YEAH! Copying the licence from my.atlassian into it worked then as expected

so still have fun everyone, and thank you Daniel!


I am getting this error too. After clicking on update, I did a tail -f on the log file and it showed an error message.

2013-07-30 13:05:00,472 ERROR [pool-22-thread-4] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Packet for query is too large (34647544 > 33554432). You can change this value on the server by setting the max_allowed_packet' variable.

I edited /etc/mysql/my.cnf and changed the max_allowed_packet. Save the file and upgrade which worked fine.

max_allowed_packet = 64M

I forgot to mention that I restarted mysql and then upgraded.

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