Can't update UPM

When I tried to update UPM or other plugins I have got errors:

- - - - - - - - - /var/atlassian/application-data/confluence/logs/atlassian-confluence.log - - - - - - - - - - -
WARN [scheduler_Worker-6] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseAll Possible events during full synchronisation
INFO [scheduler_Worker-6] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache FULL synchronisation complete for directory [ 80084993 ] in [ 2658ms ]
INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
INFO [read-only-transaction:thread-1] [atlassian.confluence.user.DefaultUserAccessor] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: [USECONFLUENCE,0,null,null]
ERROR [UpmAsynchronousTaskManager:thread-2] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-3] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-4] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | referer: http://confluence.anchorfree.local/plugins/servlet/upm | userName: jiraadmin
ERROR [UpmAsynchronousTaskManager:thread-1] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/org.syllant.atlassian.confluence.plugins.bnb/version/201706081444\\ -- url: /rest/plugins/1.0/ | referer: http://confluence.anchorfree.local/plugins/servlet/upm | userName: jiraadmin
ERROR [UpmAsynchronousTaskManager:thread-2] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/org.syllant.atlassian.confluence.plugins.bnb/version/201706081444\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-3] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.confluence.plugins.confluence-jira-metadata/version/1007054\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-4] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | referer: http://confluence.anchorfree.local/plugins/servlet/upm | userName: jiraadmin

I have tested network connection:
nslookup marketplace.atlassian.com
Server: 10.0.0.15
Address: 10.0.0.15#53

Non-authoritative answer:
marketplace.atlassian.com canonical name = marketplace.prod.public.atl-paas.net.
marketplace.prod.public.atl-paas.net canonical name = marketplace-athreos.us-east-1.prod.public.atl-paas.net.
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 34.236.196.175
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 34.192.77.223
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 34.225.62.19



telnet marketplace.atlassian.com 443
Trying 34.236.196.175...
Connected to marketplace.atlassian.com.
Escape character is '^]'.

I have tried to download file via wget and file was successfully downloaded

cd /opt/atlassian/confluence/temp
[confluence@confluence temp]$ wget https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902 ; ls -al ./138902* ; rm ./138902*
--2017-12-14 08:00:49-- https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ Resolving marketplace.atlassian.com (marketplace.atlassian.com)... 52.2.89.223, 34.205.61.250, 54.85.105.166
Connecting to marketplace.atlassian.com (marketplace.atlassian.com)|52.2.89.223|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location: https://marketplace-cdn.atlassian.com/files/artifact/12477d47-0c02-45a9-86c2-991c840b5aef/atlassian-universal-plugin-manager-plugin-2.21.5.jar [following]
--2017-12-14 08:00:50-- https://marketplace-cdn.atlassian.com/files/artifact/12477d47-0c02-45a9-86c2-991c840b5aef/atlassian-universal-plugin-manager-plugin-2.21.5.jar\\Resolving marketplace-cdn.atlassian.com (marketplace-cdn.atlassian.com)... 54.192.142.141, 54.192.142.208, 54.192.142.164, ...
Connecting to marketplace-cdn.atlassian.com (marketplace-cdn.atlassian.com)|54.192.142.141|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/java-archive]
Saving to: '138902'

[ <=> ] 8,091,909 7.37MB/s in 1.0s 

2017-12-14 08:00:52 (7.37 MB/s) - '138902' saved [8091909]

-rw-rw-r-- 1 confluence confluence 8091909 Jun 16 11:40 ./138902

Plugins directory permissions: 
ls -al /opt/atlassian/confluence/confluence/WEB-INF/atlassian-bundled-plugins/
total 129032
drwxr-xr-x 2 confluence root 20480 Jan 21 2015 .
drwxr-xr-x 6 confluence root 4096 Jan 21 2015 ..

1 answer

1 accepted

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Hi Eugene,

Could you try to see if you can manually upgrade the UPM? Let us know if you're able to get around the issues this way.

Regards,

Shannon

Hello Shannon,

I've updated UPM manually.

It helped. Thank you very mach !

You are welcome! Take care and have a pleasant week.

Regards,

Shannon

Hi,

Whats the UPM?

Shannon Spaniol Atlassian Team Saturday

@Drew Robinson,

UPM stands for Universal Plugin Manager and it's what you use within our products to manage your add-ons.

Have a look here for more information:

Regards,

Shannon

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