I spoken with one of my colleagues from Cloud support team. She mentioned that you should use your user name instead of the email during the sign up process.
If you were using your email instead of your user (karbonplex, if is the same from the anwser forumns) can you please try using that user instead of your email?
Now if you are using your user account and still facing this then raise a case at https://support.atlassian.com so one of the Cloud engineers will be able to better assist you .
Hope it helps.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community, Jessica here from the Confluence Product Marketing team! July’s community challenge is all about sharing pictures — and as an extension of our first post on what ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs