Can't recover admin access to Confluence 5.9.4

As result of implementing user's authentication through LDAP directory we've lost our admin access to Confluence 5.9.4. The several attempts to recover it in accordance to https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html article didn't help as we're getting blank Not Permitted page with [You are not permitted to perform this operation.] message on it. Any help on this is highly appreciated, thanks!

1 answer

0 votes
Thomas Schlegel Community Champion Jun 02, 2017

Hi Oleg,

if you tried anything described on this page, I would advise contacting official Atlassian support:

https://support.atlassian.com/contact/

Good luck!

Thank you Thomas, I am already doing that now!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,479 views 4 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you