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Can't recover admin access to Confluence 5.9.4

Oleg Moiseyenko June 1, 2017

As result of implementing user's authentication through LDAP directory we've lost our admin access to Confluence 5.9.4. The several attempts to recover it in accordance to https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html article didn't help as we're getting blank Not Permitted page with [You are not permitted to perform this operation.] message on it. Any help on this is highly appreciated, thanks!

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Thomas Schlegel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 2, 2017

Hi Oleg,

if you tried anything described on this page, I would advise contacting official Atlassian support:

https://support.atlassian.com/contact/

Good luck!

Oleg Moiseyenko June 2, 2017

Thank you Thomas, I am already doing that now!

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