The solution was just to log in with the username and password, or to change the password - both of which we've tried. I'm waiting to hear from my boss whether he received more emails from Atlassian (since I originally opened the ticket for him/using his email, and now am no longer able to access the ticket in JIRA). Any ideas?
Can you raise a support ticket at support.atlassian.com so I can directly check your instance. The most common cause is someone using their email address instead of the username. But from your issue it appears you have already tried this.
Hope to hear from you shortly :)
Thanks for the quick response. I opened a support ticket last night under SEN-2517090. The ticket is under my boss' name. Both of us have tried firstname.lastname as our username, as well as our email addresses. I don't see any other info in the emails sent to us that would indicate what our usernames should be.
I added myself as a technical contact on the account, so I'm not sure if that should grant me access to our OnDemand instance or not, but we have an evaluation that allows for 10 users on the account.
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