It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't get to Marketplace after upgrade from 7.0.2 to 7.2.1

When I upgraded from 6.x to 7.0.2, I was able to get the access to the Marketplace working by putting these lines in the SETENV.BAT file:

set CATALINA_OPTS=-Dhttp.proxyHost=my-company-proxy %CATALINA_OPTS%
set CATALINA_OPTS=-Dhttp.proxyPort=80 %CATALINA_OPTS%
set CATALINA_OPTS=-Dhttps.proxyHost=my-company-proxy %CATALINA_OPTS%
set CATALINA_OPTS=-Dhttps.proxyPort=80 %CATALINA_OPTS%
set CATALINA_OPTS=-Dhttp.nonProxyHosts=localhost %CATALINA_OPTS%
set CATALINA_OPTS=-Dhttps.nonProxyHosts=localhost %CATALINA_OPTS%

(where my-company-proxy is actually my company proxy address)

When I upgraded from 7.0.2 to 7.2.1, I tried the same adjustment to the SETENV.BAT file but it did not work this time, getting the message that the Marketplace is unreachable.

I have searched for 'proxy' in other community threads and everyone of them (that I've seen) say that what I did was the correct course of action.

Any help would be greatly appreciated!

1 answer

0 votes

Hello Joe,

Thank you for raising this with us.

Can you show me the error message you're receiving when you try to connect to UPM? Are all of your other users having the same issue connecting?

I would recommend we start from Problems Connecting to the Atlassian Marketplace in order to troubleshoot this issue, so if you can tell me anything you find in your Confluence Server logs and in the UI, it can help.

I'd also like to know more about your proxy setup, if you can let me know. Does this only not work behind the proxy, or if you bypass it, are you able to access?

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

6,539 views 5 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you