Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't create page in confluence - after 30 seconds times out with error

When attempting to create a new page, the page loads `[myhostnameandport]/pages/resumedraft.action?draftId=15695877&draftShareId=72d47233-7586-4f13-bd50-3c2d68531097&` but after 30 seconds of loading it times out with the error popup `Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing`

I can edit existing pages fine, and can create spaces fine.

I tried restarting synchrony and confluence, neither with any result. I have tried logging out and back in, and have tried clearing my cache, and a different browser.

The errors I see in the browser console is:
`SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON databatch.js:3380:472`

The atlassian-confluence log shows no logs when I click "create". The atlassian-synchrony log shows:
2019-12-09 12:49:47,662 DEBUG [272:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] {"synchrony":{"request":{"remote-addr":"[my-server-ip]","uri":"/synchrony/heartbeat","request-method":"get","query-string":"_=1575856187628","x-forwarded-for":"[my-client-ip]"},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}
2019-12-09 12:49:48,093 DEBUG [272:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] {"synchrony":{"request":{"remote-addr":"[my-server-ip]","uri":"/synchrony/v1/data/Synchrony-c9722e5c-3311-3852-9f4b-7f9d15b99e29/confluence-15695886","request-method":"post","query-string":"state-at=@head&state-format=type-tagged&rewrite-request=true&cached=true","x-forwarded-for":"[my-client-ip]"},"response":{"status":404},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}

So it looks like Synchrony is giving me a 404 error.


I've actually solved this whilst building the question logs; my reverse proxy had been configured to redirect on custom-errors. So, the proxy was detecting the 404 error code, and not parsing that to Synchrony but instead displaying a customerrorpage.

Synchrony relies on receiving the 404 page not found error to be able to generate the new page. Be wary with your proxy configurations!

1 answer

0 votes

Hi @Micron21 Support , 

You can address the Synchrony process error 404, by validating the symptoms and resolution provided in the below Atlassian KB article.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

402 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you