Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't create and edit a new page since the latest update

Since the latest update to pages I have been unable to create a new page and edit it. The page just remains completely inactive. I can edit existing pages that were created using the older version, but I cannot create a new blank page. Even when I try to create a new template, the template loads and is completely uneditable.

This means I cannot do any new documentation in Confluence, which is effecting productivity.

Things I have tried:

  1. Updating my browser
  2. Clearing my cache
  3. Logging out and logging back into my account

4 answers

0 votes
Brant Schroeder Community Leader Nov 06, 2019


Have you tried a new browser?  This is usually caused by cache so I am surprised that clearing it did not fix the issue.  What browser are you using?

Chrome, latest version. I tried to use Safari per your suggestion and it worked. Not only did it work on Safari but then when I went back to Confluence on Chrome I was then able to edit. In explicable, but thanks!

And just as inexplicably, today I can no longer edit newly created pages with any browser.

Anyone else solved this problem?

I literally can't move forward with documentation...

@Andi Mastrosavas have you tried clearing the Confluence cache? I have had issues before similar to what you are describing and it took clearing the cache (not the browser) to resolve the issues.

Documentation on cache statistics

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

342 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you