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Can't create a space

Ruth Gordon Oct 12, 2017

I can't create a new space.

After going through the setup questions: selecting the type of space, giving it a name, when I click on "Create" nothing happens.

I have logged on and off, had my access completely removed and reinstated, checked global permissions, space permissions, my personal access levels, tested from another browser, tested from another login. No love.

I have lodged a support ticked with Atlassian more than 24h ago. No love.

What should I try next?

1 answer

0 votes
Gonchik Tsymzhitov Community Leader Oct 13, 2017 • edited

Hi! 

 

1. Could you check in Support Tools section Log analyzer results? under this url {base_url}/plugins/servlet/stp/view/

More info here: https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html

 

2. Could you provide a catalina.out logs? 

docs here : https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

 

I hope this step will help you.

 

Cheers,

Gonchik Tsymzhitov

Ruth Gordon Oct 15, 2017

Hi Gonchick,

 

Thanks so much for getting back to me. I have tried the URL you provided and it returns a Page Not Found, https://anzgog.atlassian.net/wiki/plugins/servlet/stp/view/

 

I have the Cloud version of Confluence so perhaps there's a different process?

I have reviewed the information on the Support page you referenced but I can't find "Troubleshooting and Support tools".

I don't seem to have that heading in my General Settingsconfluence-settings-menu.png

I'm not sure how to proceed, what should I do next?

Gonchik Tsymzhitov Community Leader Oct 16, 2017

Ruth, 

Well, I have added a tag confluence-cloud. Because I thought it is server version.

1. Could you check your license status? 

2. Could you ask again in Atlassian Support

Thanks

Gonchik

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